We all know that people have a need to feel appreciated, but often we hand out a “Way to go” or “Great Job” and they feel pretty empty and hollow. However praise is not just a tool to use indiscriminately, it is a habit worth making and a skill worth refining.
In a study done last year Globoforce®, the world’s leading provider of SaaS-based employee recognition solutions, they found the following statistics.
- Thirty-eight percent of employees are actively looking for a new job, up from 36 percent
- Thirty-nine percent of workers don’t feel appreciated at work, up from 32 percent
- Fifty-two percent are dissatisfied with the level of recognition they receive, up from 41 percent
Obviously, there is a shortage of praise and recognition out there, but just how do we praise people in a way that will make them feel recognized and appreciated?
Here are few of my tips from a training that I offer on employee development and coaching.
Use their name People love to hear their own name. We all know that. When someone is recognized and praised for their attitude and effort, it is powerful. When the person praising them remembers and uses their name, it magnifies those positive results.
Effective praise must be given with sincerity and enthusiasm. Start with phrases such as “I like it when you…”, “Thank you for…” or “I noticed that you have been…”
- Then tell them what they have done. Let them know that you are aware of their positive actions. If they know what they have done it they will be much more likely to repeat it.
Praise and recognize the effort and not the results. The only two things that we are in control of are our attitude and our actions. It just so happens that those are the two qualities that are hard to find in an employee.
- Tell them how they have contributed to the goal. Steven Covey’s first habit is to begin with the end in mind. When praising others it is a good idea to end with the end in mind also. People want to know how they contribute to the mission.
Verbal or written praise is just one way to let people know that they are recognized and appreciated. What ways do you show your people how much they are appreciated?Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://www.johncmaxwellgroup.com/philvanover/ He works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.