The Times They are a Changing


Although grammatically lacking Bob Dylan’s classic song was all about change, but was Bob telling us anything new?

As leaders, sooner or later we are going to have to ask people to make changes. It is part of growing. How can we help those that we lead cope and adapt to change?

  • Paint and share a vivid picture of what the results will look like.
  • Involve others in the planning.
  • Share the plan to get there.
  • Practice – Congratulate the willingness to try.
  • Practice – Praise the attempt.
  • Practice – Congratulate the willingness to adjust.
  • Practice – Celebrate the success.

Why so much practice?  Because any new behaviour or skill takes, time to become second nature.

When you are trying to integrate a new skill, you will face the following phases:

Opposition – There is a tendency to stay with the familiar.

Uncertainty – When we start to apply new skills and behaviours, we feel unsure and unsteady.

Incorporation – with practice, we start to feel familiar with new skill or behaviour

Application – You become able to apply behaviour or skill to a new setting

Assimilation – Automatically and unconsciously performing new skill or behaviour

“People can’t live with change if there’s not a changeless core inside them. The key to the ability to change is a changeless sense of who you are, what you are about, and what you value.” Stephen Covey

How do you help others realize that the bend in the road is not the end of the road?

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers.
He works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.
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