Category Archives: enthusiasm

Connection, Clarity and Congratulations


alphabet1_c_bw

My friend and mentor Scott Fay uses the words Purpose, Passion, and Plan as part of his mission statement. They paint a strong picture of the principles that Scott and his business stand for. Using words all starting with the same letter is a great way to make a point that stick with an audience.

In the past when speaking, I have used:

  • Three  Es Energy, Enthusiasm and Empathy
  • Three  Fs Faith, Family, and Friends
  • Three  Ls Live, Love, and Laugh

Today I want to share my Three Cs for leaders (and sales people) to illustrate that all influence and success begins with serving others.

Connection – To lead or influence others leaders (and sales people) must make personal connections with those they hope to influence. People do business with and follow people that they “Know Like and Trust”. It is the leader’s (and sales person’s) job to make that happen.  John Maxwell said it best in The 21 Irrefutable Laws of Leadership. “Leaders must touch a heart before asking for a hand.”

Clarity: Leaders (and sales people) must communicate a clear picture. They must cast a strong vision that includes all parties involved. They must set proper expectations and provide the tools that are needed to accomplish them. If followers understand the organization’s goals, how important they are to the mission they will accomplish amazing things. Remember that excellence begins with expectations. (I need another E to go with those two.)

 Congratulations: Great leaders are never stingy with recognition. They do it publicly and often. They give people an excellent reputation and expect that people live up to that reputation. Praise must be specific and tied back to the goal or mission. Three of the most important word that a leader can use are “I appreciate you.” They must be followed with what was done and how it affected the mission or goal.

 Have you ever had a leader who lived up to these Three Cs?  Please share your comments. I would love to hear more.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers.
He is an experienced leader who brings a passionate, positive approach to developing people, driving sales through delivering outstanding customer service.
Phil can bring training on leadership, service and personal growth to your organization.

 

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My favorite Martin Luther King JR Quotes


If a man is called to be a streetsweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and Earth will pause to say, Here lived a great streetsweeper who did his job well.

“Everybody can be great, because everybody can serve. You don’t have to have a college degree to serve. You don’t have to make your subject and your verb agree to serve. You don’t have to know about Plato and Aristotle to serve. You don’t have to know Einstein’s theory of relativity to serve. You don’t have to know the second theory of thermodynamics in physics to serve. You only need a heart full of grace, a soul generated by love.”

The first question which the priest and the Levite asked was: “If I stop to help this man, what will happen to me?” But… the good Samaritan reversed the question: “If I do not stop to help this man, what will happen to him?”

We must develop and maintain the capacity to forgive. He who is devoid of the power to forgive is devoid of the power to love. There is some good in the worst of us and some evil in the best of us. When we discover this, we are less prone to hate our enemies.

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.

 

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Leadership Rules from General Norman Schwarzkopf


 

General Norman Schwarzkopf.

General Norman Schwarzkopf. (Photo credit: Wikipedia)

America lost a hero and a leader today. General Norman Schwarzkopf passed away. He was a leader who epitomized serve, lead, and succeed.

Despite being known for a hot temper, “Stormin’ Norman” was known for saying, “Leaders love their troops and let them know in many ways.”

I have heard that General Schwarzkopf often shared a story of an experience he had shortly after he had begun working in the Pentagon and his superior was preparing to leave for six weeks.

As his boss was heading out the door, General Schwarzkopf asked, “What am I supposed to do? I have not been here long enough to understand the entire goings on here. How should I conduct business in your absence”?

To this his superior simply responded, “Rule 13”.  “Very good, sir. Rule 13. No problem. OK, by the way, sir, Rule 13…if it is not too much trouble, what exactly is Rule 13”?

Rule #13

When placed in command, take charge. Even if the decision is bad, you have set change in motion. It is better than being stagnant. When placed in command, take charge

General Schwarzkopf’s went on to ask, “How do I to make my decisions? Should I consider what you might do? Should I take the counsel of anyone in particular”?

To this his superior responded, “Rule 14”.  “Rule 14, sir”?

Rule #14

Do what is right. It is a sign of character.Have strength of character – a prerequisite to having the courage to do the right thing. Do the right thing – have the moral courage to do the right thing.

He was recently quoted as saying, “I may have made my reputation as a general in the Army and I’m very proud of that,” he once told the AP. “But I’ve always felt that I was more than one-dimensional. I’d like to think I’m a caring human being. … It’s nice to feel that you have a purpose.”

General Norman Schwarzkopf served his country, he served his troops and he served his fellow human beings. That gave him the right to lead and others were eager to follow. That is a successful legacy.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://www.johncmaxwellgroup.com/philvanover/
 
Phil works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.

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Get Everything You Want in Life……..


Even if you had never heard of the late Zig Ziglar before the world lost this treasure of a man last week, by now almost everyone knows his most famous quote.

 “You can get everything in life you want if you will just help enough other people get what they want.”

 I think that many people understand this to mean that if you help people buy a lot of stuff from you, you will make a “big ol’ pile of money” (That’s my best Zig Ziglar imitation)

 I believe that Zig was talking about something much deeper and much more spiritual than just moving products or services.  Here are a few points.

  •  Zig does not say that they have to get what they want from you, just that you have to help them get it.
  •  Zig was always careful to point out that the most important things in life cannot be measured in dollars. Faith, family, and attitude always take a higher position.
  • Zig does not say you will get what you want from the people you help. Most likely, you will get what you want from other unexpected places.

This quote is not just about sales. It is about life. It applies to all of us. People, companies, churches and other organizations all work best when serving others.   That is what capitalism is all about. Being rewarded for adding value to others.

I was visiting Christy Taylor at Express Employment Professionals in Rocky Mount NC a few days ago and was explaining my philosophy of Serve, Lead. and Succeed. I asked her about her business and her reply was that she believed that she was here to help the people who live in our area, help the people who work for her and help the businesses who are her clients.  Not a word about profit, market share or a “big ol’ pile of money”

 The next day Christy sent me this quote by Louise Hay “I truly believe that we are here to bless and prosper each other. I reflect this belief in my daily interactions.”  I replied that I felt it summed up our conversation very well.

Christy lives out that belief in not only the work she does for charity and volunteer work, but in the work that she does every day as part of her business.  

 Thanks Christy, for serving first, then leading others.

Serve Lead and Succeed!

The best way to be truly successful in life is to first serve, then lead.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://www.johncmaxwellgroup.com/philvanover/
 
Phil works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.

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That’s a Great Question


The end of 2012 is racing at us faster than any of us would like to admit. I know we all have our social, work and shopping calendars full, but it is time to start preparing for next year.

In his Book Thinking for a Change, my mentor John C Maxwell says “Experience alone does not add value to a life . . . it’s the insight people gain because of their experience. . . . An experience becomes valuable when it informs or equips us to meet new experiences.” “Some of the most valuable thoughts you’ve ever had may have been lost because you didn’t give yourself the reflection time you needed.”

Find some time between now and when the big ball drops in Times Square to sit down, reflect on 2012, and set up 2013 to be your best year yet.

What makes a good question?

·        They are solution oriented.

·        They are possibility oriented.

·        They do not place blame.

·        They are clear.

·        They make you think deeper or differently.

That rules out questions such as “Why do I always have bad luck?”  “Why am I so stupid?”  “Why can’t I get what I want out of life?”  These questions lead your mind to think about all the negatives that it can dream up and send you in the wrong direction.

Here are a few good questions to get you started.

  1. What did I do that made me laugh, smile and feel alive?
  2. What were my biggest accomplishments?
  3. What was I doing when I felt most alive?
  4. What would I have done differently?
  5. What did I do that I do not want to do again?
  6. What still feels undone or incomplete to me?
  7. What did I do right? What do I feel especially good about?
  8. What was my greatest contribution?
  9. What were my biggest challenges/roadblocks/difficulties?
  10. For what am I particularly grateful?
  11. What few things could I focus on each day that would move me towards my top goals faster than anything else would?

I would love to hear your favorite questions for reflection.

Zig Ziglar

I want to close the post by noting the passing of motivational speaker and trainer Zig Ziglar this week. Zig touched and will continue to touch millions of lives. I know he touched mine.  Here are some questions he often asked audiences from the stage.

  •  If I earn millions of dollars, but destroy my health in the process, is that success?
  • If I become the best in my industry, but neglect my family and friends, is that success?
  • If I acquire great wealth and notoriety, but compromise my integrity and faith to do so, is that success?

 As a coach, I can help you sit down, review your year, and help you ask the questions to move you forward on 2013.  Contact me so that we can discuss how having a coach can move your career forward.

 

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://www.johncmaxwellgroup.com/philvanover/
Phil works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.

 

 

 

 

 

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Napoleon Hill- Lesson 13: Adversity & Defeat


Individual success usually is in exact proportion of the scope of the defeat the individual has experienced and mastered. Many so-called failures represent only a temporary defeat that may prove to be a blessing in disguise. Napoleon Hill

The words victim and victor have the same root. The prefix vict means to conquer.  The difference is who is conquered and who is conquered,

There will always be defeats and bumps in the road at times in our lives.  Our choice is to be the victor or the victim. The difference between people who lead happy, successful lives and people who are generally miserable is their perception of and response to setbacks, obstacles and failure.

Elvis Presley was fired from the Gran Ole Opry. Bill Gates dropped out of Harvard and VP Dick Cheney dropped out of Yale. Teachers told Edison he was “too stupid to learn anything.” Stephen King’s first book, Carrie, received 30 rejections

In his book Failing Forward, John Maxwell says. “… [people] allow failure to get the better of them emotionally, and it stops them from achieving their dreams. …Failure can be very painful–sometimes physically and more often emotionally. Seeing part of your vision fall flat really hurts. And if people heap ridicule on top of your hurt feelings, you feel even worse. The first important step in weathering failure is learning not to personalize it — making sure you know that your failure does not make you a failure. …For many people the pain of failure leads to fear of failure. …That’s when many people get stuck in the fear cycle. And if fear overcomes you, it’s almost impossible to fail forward.”

The choice is always yours you can fall and stay down or you can choose to learn, rise and keep moving forward.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://about.me/phil.vanover
He is an experienced leader who brings a passionate, positive approach to developing people, driving sales through delivering outstanding customer service. Phil can bring training on leadership, service and personal growth to your organization.
You can sign up for Phil’s email newsletter and get a free gift from John Maxwell here FREE GIFT
You can email him with questions or comments @ philvanover@johnmaxwellgroup.com or call at 252 452-7945

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Napoleon Hill- Lesson 12: Teamwork


Teamwork is harmonious cooperation that is willing, voluntary and free. Whenever the spirit of teamwork is the dominating influence in business or industry, success is inevitable. Harmonious cooperation is a priceless asset that you can acquire in proportion to your giving.” Napoleon Hill

In John Maxwell’s “Talent is Never Enough” He discusses the following truths about teamwork.

1. Teamwork divides the effort and multiplies the effect.

2. Talent wins games, but teamwork wins championships

3. Teamwork is not about you.

4. Great teams create community.

5. Adding value to others adds value to you.

Most of us understand the value and benefits of team work, but it is often an illusive phenomenon. It takes trust, communication, unselfishness and a common goal. If one member of the team has secret selfish motives, trust and communications will be never be built to a level that will push you to your common goal.

With that lack of trust is there will never be good communications. Good intentions will often be misunderstood or even worse used as a weapon in the war of office politics. The lack of communications causes progress to slow and results ignored.

Like grinding gears in a machine, not only does the mistrust caused by selfish motives slow the work of the team, it also causes abnormal wear and tear that will compound the problems and hasten the need to “break down” and “rebuild” the team. What often happens is that the leader does not see the real cause of the friction on the team and the parts that are functional and valuable end up damaged or removed.

Guard your team from that member who talks the talk and pretends to walk the walk, but is throwing sand in the gears of your team.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers. http://about.me/phil.vanover
He is an experienced leader who brings a passionate, positive approach to developing people, driving sales through delivering outstanding customer service. Phil can bring training on leadership, service and personal growth to your organization.
You can sign up for Phil’s email newsletter and get a free gift from John Maxwell here FREE GIFT
You can email him with questions or comments @ philvanover@johnmaxwellgroup.com or call at 252 452-7945

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