3 Ways to be Passionate


SLS

Passionately Embrace the present – Your life is perfect where you are. Despite your losses. Despite your shortcomings. Despite your failures. Despite all the ways you have been deprived, cheated or shortchanged you are in the perfect spot to be what you are supposed to be and do.

Nothing is as good as it seems and nothing is as bad as it seems. Lou Holtz

Compassionately Forgive the Past –Forgive yourself and forgive others.

To forgive is to set a prisoner free and discover that the prisoner was you. Lewis B. Smedes

Without forgiveness, there’s no future. Desmond Tutu

Passionately serve others – The more we help others get what they need and want the more we will get what we need and want.

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. Douglas Adams

Live With Passion!!!

Phil

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Worry Expends Wasted Emotional Energy


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Do you remember the things you were worrying about a year ago? Didn’t you waste a lot of emotional energy on them?  Didn’t most of them turn out all right after all?

In the bible it asks. Can any of you add a day to your life by worrying about it? (Matthew 6:27)

According to WebMD

  • Forty-three percent of all adults suffer adverse health effects from stress.
  • Seventy-five percent to 90% of all doctor’s office visits are for stress-related ailments and complaints.
  • Stress can play a part in problems such as headaches, high blood pressure, heart problems, diabetes, skin conditions, asthma, arthritis, depression, and anxiety.
  • The Occupational Safety and Health Administration (OSHA) declared stress a hazard of the workplace. Stress costs American industry more than $300 billion annually.
  • The lifetime prevalence of an emotional disorder is more than 50%, often due to chronic, untreated stress reactions.

It is not work that kills men; it is worry. Work is healthy; you can hardly put more upon a man than he can bear. Worry is the rust upon the blade. It is not the revolution which destroys the machinery but the friction. Fear secretes acids; but love and trust are sweet juices”
Henry Ward Beecher

Solve problems It takes less energy to work to solve your problems than it does to worry about them. Focus on solving problems and not worrying about their results.

Serve Others The more we focus our thoughts and actions on serving others, the more we will find that our needs seem to be taken care of.  As soon as start to worry we start thinking in terms of scarcity. If we focus on serving others, the rest will take care of itself.

Develop an attitude of gratitude. Wake up each day thankful for every blessing in your life. Simple or grand, every positive is an opportunity to embrace the abundance and opportunities of our lives.

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It’s about the people stupid


Peter Drucker, one of the best-known and most widely influential thinkers and writers on the subject of management theory and practice, has been quoted as saying “A company’s primary responsibility is to serve its customers. Profit is not the primary goal, but rather an essential condition for the company’s continued existence.” 

Franklin Roosevelt once said “If you treat people right they will treat you right — ninety percent of the time.” And Barbara Bush admonished us to “Never lose sight of the fact that the most important yardstick of your success will be how you treat other people – your family, friends, and coworkers, and even strangers you meet along the way.”

 My mentor John Maxwell says that “Leadership is influence, nothing more nothing less.”

So what does this tell us?  To me it says that business is about people. The people who work there, the people that they serve and the people who lead them are what will make or break an organization.

Business is no longer about who has the lowest price, or even the biggest market share.” Business is now built on relationships and how we treat our employees, our customers and our peers.

What can you do as a leader?

  • Take responsibility for your own personal development. Focus on leadership, communications and becoming a person who intentionally connects with others.
  • Lead by example. Set the standards then meet of exceed them yourself.
  • Don’t just offer to help, really help. Never make people beg for your assistance as their leader.
  • Ask yourself daily, Who and How can I add value today?
  • Always value attitude over talent.  Give me will over skill.  I will take a team of average talent over a handful of super stars any day of the week.
  • Remember “It’s about the people stupid”

To become more than “the boss” people follow only because they are required to, you have to master the ability to invest in people and inspire them. I can help you do just that through training, group and individual coaching and speaking at your event. Please leave your comments and if I can add value to you or your organization please contact me.

About Phil

One of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of trainers, coaches and speakers. As a John Maxwell Certified Coach, Teacher and Speaker, he can offer you workshops, seminars, speaking, and coaching, aiding your personal and professional growth through study and practical application of John’s proven leadership methods.

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“I hope that in this year to come, you make mistakes.


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I saw this earlier this week and had to share it.

“I hope that in this year to come, you make mistakes.

Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You’re doing things you’ve never done before, and more importantly, you’re Doing Something.

So that’s my wish for you, and all of us, and my wish for myself. Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before. Don’t freeze, don’t stop, don’t worry that it isn’t good enough, or it isn’t perfect, whatever it is: art, or love, or work or family or life.

Whatever it is you’re scared of doing, Do it.

Make your mistakes, next year and forever.”  
―     Neil Gaiman

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When Dealing with Change


Lead, Follow or get out of the Way! 

You may be changing jobs, relocating, or being asked to take on a new role where you are now. Your change may be voluntary or involuntary. Either provides similar feelings of stress and uncertainty.  Change can be exciting and change can be scary.

It is a lot like walking on ice at first. It is a natural tendency to be uncertain of your steps and fear the future. This fear can be crippling and it is often easy to play the role of victim.

I have discovered a much better choice is to be open to new possibilities and seize the high ground. That reaction gives you the choices and more power in the process.  You can choose to stay stuck in the self-pity or choose to look at new possibilities.

Life is ever evolving and we definitely are part of that process. Change is normal and natural albeit uncomfortable. When facing changes, ask yourself these questions.

·       What do I want?

·        What are the possibilities?

·        How can this turn out for the best?

·        What do I really want?

·        How can I positively affect the outcome?

·        What is it that I really, really want?

Some of the “worst” things that ever happened to me have turned out for the best.

Be proactive! Face it afraid!! Do it afraid!!! Be open and receptive without worrying about the “how.” Get out of your way and see what life has in store for you.

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Nobody Remembers Ordinary Service


SLS

I did the “drive through thing” at the local fast food place that starts with an A last week and ordered those little potato bites instead of fries with my roast beef sandwich.  (I hate their curly fries) The lady who took my order was nice, polite, and seemed to be on the ball despite the usual drive through speaker distortion and I felt that she had my order correct.

When she took my money and handed me my food and the only words she said were, “Did you need ketchup?” I should have been tipped off to the fact that my order might not be correct.  Now I know that never happens to you but it seems to happen to me quite often.  I pulled around the building and reached into my bag and sure enough…….you guessed it…I know you are shocked……..curly fries and no potato bites.

I pulled into the parking space, walked in and up to the end of the counter away from the cash register.  The drive through girl ignored me as did the front person.  Finally a gentleman from the back walked up and looked at me as if to try and speak yet no words escaped his lips.  I explained my dilemma and without a word he turned and asked the 2 ladies which of them had filled my order. The drive through attendant confessed, but offered no apology to me or Mr. Strong and Silent. He turned to the fry master (or what ever his title was) and asked him if he had any potato bites up.  He did so Mr. S & S handed them to me without wasting the breath of an apology or to ask me if I was happy.

As I drove away with fries and potato bites it occurred to me that I was satisfied, I got what I wanted; but I was not totally satisfied. They all did the ordinary. What would have totally satisfied me? I know things go wrong, orders are filled incorrectly, service is delayed, and calls get spotted incorrectly.  As the bumper sticker say “Stuff Happens” I get that.

What makes me or any of us totally satisfied , is for the person that is representing the organization that I am trading my hard-earned cash for goods and services with to care.  I expect them to look me in the eye and say “You matter to me (us), I am sorry you have had this issue and I am going take accountability for the problem and do everything that I can to make our business transaction a complete value for you.” And then either do it or make me feel that they have done everything within reason to take care of my issue. Now that is extraordinary!

The following is a statistical analysis of customer satisfaction data encompassing the findings of over 20,000 customer surveys conducted in 40 countries by InfoQuest.

The conclusions of the study were

A Totally Satisfied Customer contributes 2.6 times as much revenue to a company as a Somewhat Satisfied Customer.

A Totally Satisfied Customer contributes 14 times as much revenue as a Somewhat Dissatisfied Customer.

A Totally Dissatisfied Customer decreases revenue at a rate equal to 1.8 times what a Totally Satisfied Customer contributes to a business.

In other words the only way to compete and thrive in today’s marketplace is to provide extraordinary service on every level at every opportunity. What do we have to do to be extraordinary?
1. Make an excellent first impression. Smile, make eye contact, and make them feel welcome and valued. Take pride in how you look and dress, fair or unfair, people will form a strong opinion – appearance and how you make them feel.

2. Be friendly and personable. Be caring, confident, and genuinely interested in others. Use their name, acknowledge them immediately, keep your word, listen to them and do your best to make them feel important and appreciated.

4. Exceed their expectations. Most people and organizations in life do only what is expected of them and very little else . . . don’t let that be you.  Think of their needs and solve problems. (Before they are problems if possible.) Anticipation and execution will win the day and leave your competition behind you.

5. Put others first. Maturity is ability to make others feel significant. You will go far when you learn to place others before your own self-interests and make them feel they are the most important person.

6. Do choose your attitude. More important than your education, your seniority, your title or the money you make is your attitude.

 

Contact me to find out more about how I can work with you and your team to develop a culture of Outstanding service.

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Where There is no Clarity the People Stress


Imagine that it is a beautiful spring Saturday morning and you are driving through the countryside in a sporty two-seater convertible. The winding road s wide and the warming sunlight, combined with the still crisp air allow for perfect visibility.  You are relaxed, laid back in your seat and enjoying the feel of the car and the road.

Then suddenly as you round a curve, the road narrows, and you hit a patch of dense fog. Up ahead you can barely make out a figure on the shoulder of the road. What do you do?  You suddenly are wide-awake and hyper-focused, sitting up I the seat, slowing down and gripping the wheel firmly in both hands. Your state totally changes for a few minutes until your ability to see ahead of you and where are going returns.

If you had to drive in this low visibility high-risk situation for very long you would be exhausted quickly.  The people who you deal with every day are no different. If you are not sharing your vision, values and expectations in a consistent clear way every day they may be succeeding, but I promise you that burn out is just around the corner. If they are given vague instructions, unclear expectations or they perceive hidden risk they cannot perform effectively.

The bible says that without vision the people will perish. Perhaps the people perish from stress, caused by working toward a goal with out a clear path of the road ahead. Imagine building a house without blueprints, a cross county trip with out a map or playing a game with out clear rules. Chaos, stress and uncertainty would abound.

As leaders, we should share the vision and goal, set clear expectations and provide constant feedback to eliminate fear and the stress that it brings. Anything less will mean that your team is running at less than their peak performance and at risk of burnout.

Phil is one of only one thousand leaders worldwide (representing nearly 100 countries) to be trained and certified by John C. Maxwell & his team, as part of the founder’s circle of coaches, speakers and teachers.
 
He works with organizations and individuals to increase sales, productivity and profitability by helping them improve their leadership, sales and customer service skills. He offers workshops, seminars, speaking, and coaching on delivering extraordinary customer service, leadership, and personal development.

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